Site support
Web Maintenance
With batched support at your disposal, you can choose from flexible plans designed to meet your specific requirements. With a’la carte web maintenance, you can have peace of mind knowing that your website is in capable hands, allowing you to focus on what matters most – growing your business. Free your mind and your schedule!
These plans are strictly for updates to your existing WIX website and not for new web design projects.
Frequently Asked Questions
How do I contact your support team when I need assistance?
By sending an email to hello@bellaandbloom.com that includes detailed instructions on the tasks you'd like support with. Your designer will followup if clarification is needed.
Can I submit my revision requests via phone?
All revision requests must be submitted in writing.
If I don't use all of the time I purchased, does it expire?
Yes, it will expire after a period of one year. The purchased time has a limited validity, and if it remains unused beyond the specified timeframe, it will no longer be available for you to use. It is important to keep track of the expiration date and ensure that you make the most of the purchased time before it expires.
What types of support services do you offer?
A range of support services, including general website updates, bug fixes, content updates, etc.
Can you help me with my website hosted on a platform other than WIX?
Support services are exclusively available for websites hosted on the WIX platform. I do not provide assistance for websites hosted on other platforms.
What happens if I need more support hours than what I purchased?
If you find that you need extra support hours beyond what you have initially purchased, you have the opportunity to acquire additional time by making a separate purchase for a' la carte hours.
What is the turnaround time for website updates?
The turnaround time for website updates depends on the complexity of your request(s).